If you can't find the answer to your questions below, you can call us at any time. However, see below the most frequently asked questions about products and orders.
T: 0265 534.214 T: 0265 534.215 M: 0761 102.800
Schedule: Monday - Friday: 8:00 - 16:00
Questions about your order
I received a gift card in a campaign and tried to use it on an order, but it didn't apply. Why?
Make sure the product you want to buy is part of the categories participating in the campaign. If you still fail to apply the gift card to pay for the order, contact us at
T: 0265 534.214,
T: 0265 534.215,
M: 0761 102.800
Schedule: Monday - Friday: 8:00 - 16:00
Why can't I pay the order online with the card?
Incorrect entry of card data is the most common reason why card payment does not work. If you typed correctly and still can't pay, call us at
T: 0265 534.214,
T: 0265 534.215,
M: 0761 102.800
Schedule: Monday - Friday: 8:00 - 16:00
What does reseale product mean?
Functional products that have been displayed in showrooms or tested by customers. The status of each resealed product is described on the product page. These products have a warranty.
Resealed products do not benefit from any promotions, gifts that accompany new products.
In order not to have doubts about the purchased product, take advantage of the opening
of the package upon delivery.
If you choose to pick up the resealed product from the showroom, you can check it at the test bench and refuse if you don't like how it looks or works.
Order questions
I have registered an order and I want to pay it online. How do I proceed?
If after registering the order you changed your mind about the payment method and you want to pay with the card online, please call us at T *: 0265 534.214, T *: 0265 534.215, M *: 0761 102.800 and we will send a link to make the payment online.
I registered an order and changed my mind, I want another product. How do I proceed?
If you have not yet received the ordered product and you no longer want it, you can call us at T *: 0265 534.214, T *: 0265 534.215, M *: 0761 102.800. If you have already received the product, fill in and send the return form.
I requested the cancellation of the order a few minutes ago. Why doesn't it appear in my order history that it's canceled?
Usually, if your order has already been billed, even if you canceled it, it may take a few
hours for its status to update in your order history.
Delivery questions
When is my order delivered?
a. For products sold by Bucin Mob, as soon as we deliver your order to the courier you will receive an e-mail containing the estimated delivery date. If you have chosen to pick up the order from the showroom or from a delivery point, we will send you an e-mail with the date on which you can pick them up.
Also, you can track the status of your order at any time by entering the bucinmob.ro customer account, the Order History section.
Post-purchase questions
I am not satisfied with the product I received. How can I return it?
If the product is sold and shipped by bucinmob.ro, you can return it free of charge within 30 days from the date of delivery: fill in and send this return form.
Some of the products sold by Bucin Mob can also be returned to our showrooms. See
the conditions for each product category.
What do I do if I received the damaged product?
If you received the damaged product, follow these steps:
1. take some pictures of the product, from which to show as well as possible where it is damaged
2. send us a notification by filling in the complaints and notifications form